Privacy Policy

Effective Date: 18/12/2024

This Privacy Policy outlines how Ravers Nexus ("we," "our," "us") collects, uses, and protects your personal information when you visit our website, purchase products, or interact with our community. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with a seamless experience on our website and store. This includes:

1.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, and password.
Purchase Information: When you make a purchase, we collect your billing and shipping address, phone number, and payment details.
Community Contributions: If you upload photos, guides, or other content, we collect the information you provide.

1.2 Automatically Collected Information

Device Information: Your IP address, browser type, operating system, and device identifiers.
Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and referral sources.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyse website traffic. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfilment: To process and ship your orders and handle returns or exchanges.
Community Engagement: To feature your submitted guides, photos, or other content (with your consent) on our website or social media.
Marketing: To send promotional emails, newsletters, and updates about new products, events, or offers. You can opt out of marketing communications at any time.
Website Improvement: To analyse website performance, troubleshoot issues, and enhance user experience.
Legal Compliance: To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following cases:

3.1 Service Providers

We use third-party services for payment processing, print-on-demand fulfilment, and website hosting. These providers have access to your information only as needed to perform their services.

3.2 Legal Requirements

We may disclose your information if required by law, such as in response to a court order or legal process.

3.3 Community Contributions

Content you submit (e.g., guides or photos) may be shared publicly on our website or social platforms, with proper credit to you if applicable.

4. Protecting Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These include:

Secure data storage and encryption.
Limited access to personal information.
Regular security audits and updates.

Despite our efforts, no online system can guarantee complete security. By using our site, you acknowledge the inherent risks of sharing personal information online.

5. Age Restrictions

Our website and store are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us to request its deletion.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to your personal information.
Deletion: Request the deletion of your personal information.
Opt-Out: Opt out of marketing communications or data sharing with third parties.

To exercise these rights, contact us at [Insert Contact Email].

7. International Users

If you are accessing our website from outside [Your Country], please note that your information may be transferred to and processed in [Your Country], where data protection laws may differ from your local laws.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We encourage you to review this page periodically for updates. Your continued use of our website constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ravers Nexus
Email: support@raversnexus.com